home > faqs

Do you have a question about Lab 24? Below is a list of frequently asked questions.

• What services do you offer?

  - Predictive & Diagnostic Genetic testing
  - In-house performed qualitative immunoassay testing
  - In-house performed quantitative confirmations with highly accurate LC/MS/MS technology
  - An extensive drug testing offering
  - Customizable drug testing panels
  - Consulting services with industry-leading staff geneticists and toxicologists
  - Timely, easy to read reports
  - Multiple reporting options
  - Point of Care (POC) screening devices
  - Customized collection and pick-up services

• What makes Lab 24 different?

  - Industry-leading turnaround time
  - Customizable panel options
  - Diagnostic laboratory expertise
  - Multiple billing options including a direct bill to insurance and client bill (where allowable)

• Who do I contact at Lab 24 to discuss results?

  Customer support at (800) 641-0133 can assist with facilitating your request.

• What is Lab 24's turnaround time?

  - 24 hours for immunoassay-qualitative results
  - 36 hours for LC/MS/MS quantification
  - PGx Testing- 5-7 days
  - CGx Testing- 10-15 days
  - UTI Testing- 48-72 hours

• How can I customize my test panels with Lab 24?

  Customization allows you to tailor your monitoring protocol based upon the unique needs of your practice and patients. Contact your sales representative or contact customer support at (800) 641-0133 to discuss the value of test panel customization to your practice.

• What are your hours of operation?

  - Our normal business hours are M-F 9 a.m.- 5 p.m. EST.
  - After hours contact: info@lab24inc.com

• What are Lab 24's results reporting options?

  - Automatic delivery of your results via fax server-no paper printing required.
  - Automated delivery of our results into your EMR through an HL7 interface.